top of page
shutterstock_1158438217.jpg

Preguntas frecuentes

A continuación encontrará una lista de preguntas frecuentes. Si su pregunta no ha sido respondida, comuníquese con nosotros a través de nuestropagina de contactoy un miembro del equipo de propiedad de RELUXME se comunicará con usted dentro de las 24 horas. 

  • MAIL DELIVERY
    Please do not have any mail or packages delivered to any property. It's recommended to obtain a local PO Box if you need access to mail during your stay.
  • TIMELY CHECKOUTS
    Late checkouts will incur a fee of $125. Our turnover team is on a pretty tight schedule, and unfortunately we can’t accommodate checkouts past 11am. Please return key to where you originally picked it up on arrival.
  • USE OF COMMON AREAS
    You are more than welcome to use the common areas of the building (gym, pool, clubhouse ect). These are intended for your individual enjoyment during your stay. These area are not for gatherings, parties or anything related. Noise, unruly behavior, loud music, disrespectful or unlawful activity in the common areas, the building or in the unit will not be tolerated.
  • SMOKING
    Not allowed in or around property (this also includes hookah). A fee of $125 will be charged if smoking (of any kind) occurs in the apartment. This is strictly enforced.
  • TOWELS + LINENS
    Please be respectful of bed sheets and towels (normal wear & tear is expected). Makeup/foundation, face medications/creams, and tanning products will stain and/or bleach linens/towels. Unsalvageable linens/bath towels will incur a $125 fee. PLEASE DO NOT USE TOWELS PROVIDED IN UNIT FOR THE POOL OR ANY OTHER USE OUTSIDE OF THE APARTMENT.
  • UNITS LEFT EXTREMELY DIRTY
    Units found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees. These fees can be up to $250.
  • DAMAGE TO ROOM
    Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to property, whether accidental or willful, is the responsibility of the registered guest for each particular unit. In extreme cases, criminal charges will be pursued.
  • DAMAGE TO MATTRESSES AND BEDDING
    Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article. These fees can be up to $250.
  • MAINTENANCE REQUEST/ISSUES
    Please send all non-emergency requests to contactus@reluxme.com. An emergency is anything that is detrimental to your health or safety. Typically, this means something like backed up sewage into your unit or uncontrollable water pipe breaks. Your air condition or heating is not considered an emergency, but we will address those situations as soon as possible. If you smell a gas leak vacate your property immediately. If there is a fire, call 911 to get the local fire department dispatched. Only emergencies will be responded to on weekends and afterhours. If you do notice non-emergency items that needs attention, please let your host know. Example: Sink drains slowly, toilet is clogged, or a light bulb needs replacing. Please send all request to contactus@reluxme.com (Please include the unit number and the name on the reservation when communicating).
  • PETS
    The majority of properties are pet friendly. Please do not bring pets or other animals into the Rental Unit without the express advanced consent of The Host. There is a one time pet fee (per pet). Max (2) pets. This fee apply to all pets, including emotional support animals. ***Pet Vaccination Records Required*** Properties that are pet friendly, we encourage you to bring your four-legged friend! Please be sure to clean up any mess that is created. These are the breeds we do not allow: 1. American Pit Bull Terrier 2. Any Pit Bull hybrid 3. Rottweiler 4. Chow-Chow 5. Wolf-dog hybrid 6. German Shepherd 7. Malamute 8. Doberman Pinscher 9. Akita ***Pet Vaccination Records Required***
bottom of page